Terms and Conditions

Prices: Prices in USA dollars calculated on double rooms. Supplement room is up to availability. From 2017 we have open daily availability for all our tours. In case there are not enough passengers to carry out the expedition we will have to join a partner tour operator to make all our expeditions possible. We are responsible for the transportation, guidance and operation of the tours, any inconvenience found in the facilities of the hotels, will be handled directly with them._________________________<wbr />_______

Included services: Transportation, lodgment, and meals from arrival to departure are included. It includes all the described activities in the programs and a guide for a group of 8 to 11 passengers in a group in the Amazon. Our programs include flora and fauna observation options in our refuge path net, fishing, alligators search, typical canoes, relax on hammocks, swimming in lakes or river banks, contacts with local population.___________________<wbr />______________

Not included services: The following services are not included. Flight ticket, airport taxes, entries into (Macaw Clay lick area $15.00), extra food not included in the meals, soft drinks, alcoholic drinks, communication services, laundry, or other personal needs. We do not assume any responsibility for loss, material or physical damage, allergies, illness, variations on the program for major requirements, unavoidable natural events or external causes from our will or variations caused by third persons.______________________<wbr />________

Cancellations: In order to enable these discounts for tours, we make partial payments mainly to hotels, taking into account your position as a traveler, we will provide facilities so you can make changes to the dates of the tour start on two occasions without additional cost if the change of dates is made at least 45  days before the start date of the tour. We will grant you the same tour offer for a period of 6 months so that you can choose a change to any date within this period. In case you decide to cancel 45 days before tour start date, the total amount will be refunded, if it is within 45 days, 20% of the total will be withheld due to the liability surcharge according to hotel policy, in addition to other charges and applicable banking providers. In case you want to cancel within 7 days of the beginning of the tour, a retention of 50% of the total will be made. There is no refund in case of No Shows.___________________<wbr />______________

Security: We understand your concern over the security of card details you provide to us which is why we use a hosted payment page provided by Visanet and PayPal to process your payment.

As soon as you enter your booking and the amount you wish to pay on our website, we transfer you over to the secure payment server provided by Visanet. Puerto Maldonado tours do not handle or store your card details in any way and for your peace of mind, always check for the green padlock in your browser’s address bar.

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